Sales Policy

1. Reserving a rabbit

If you are collecting or receiving your rabbit straight away, there is no deposit. Pay in full when it goes home and that is the whole transaction.

A deposit applies only when you ask us to hold a rabbit for a later date. It comes off the balance, and it is not refundable. The reason is simple and we would rather state it than dress it up: a held rabbit is one we have taken off the market and declined other homes for. If you change your mind, that time cannot be recovered.

We do not take deposits on unborn litters, and we do not photograph a three week old kit to secure a sale. A rabbit is introduced here once it is eating well on its own.

2. When a rabbit is ready to leave

A rabbit goes home when it is eating and drinking well on its own, using its litter tray, and settled enough to travel. That is a condition, not a date on a calendar, and it is not negotiable for a faster handover.

Every rabbit is handled daily from a few days old and litter training is started here. Started is not finished: expect accidents for a week or two while it works out where the corner is in your house.

3. Vaccination and health

Every rabbit is vaccinated against RHDV, both doses, given here before it travels. A written record goes with it.

Rabbits are examined by a veterinarian and are in good health when they leave. We want to be exact about what that does and does not mean:

• What we do: a general veterinary check, RHDV vaccination with both doses, and daily observation from birth by the person who raised them.
• What we do not do: formal genetic screening or health testing of breeding parents. Any breeder claiming a guarantee against every inherited condition is claiming something they cannot deliver, and we will not.

If your rabbit shows signs of illness that were present before it left, contact us within 72 hours with a veterinarian's assessment and we will make it right, by refund or replacement, whichever you prefer. That is a commitment you can hold us to, which is worth more than a longer guarantee nobody can enforce.

We strongly recommend your own vet sees the rabbit within the first week. Use a practice that treats rabbits regularly and ask how many rabbit anaesthetics they perform a month before you ever need one.

4. Collection and delivery

Collection in Bakersfield, California is free and takes about twenty minutes, most of it spent going through the care sheet with you.

Everywhere else, your rabbit is driven to you by road in a climate-controlled vehicle, the whole way. Never flown, never shipped as cargo, never handed to a freight company. Transit is one to four days depending on distance, and the state pages give the figure for yours.

We will move a delivery rather than take a rabbit through a heat advisory or a snowstorm. If that happens you will be told before the date, not after.

5. What goes home with your rabbit

• A written care sheet specific to the breed
• Enough of the food it has been raised on for the first fortnight
• Its RHDV vaccination record
• Its date of birth, colour and sex in writing

In full here. Change food gradually over about ten days once the transition food runs low. A sudden change is one of the most reliable ways to cause gut stasis in a rabbit that was fine yesterday.

6. Our takeback commitment

If you can no longer keep a rabbit you bought from us, at any point in its life, bring it back. No time limit, no questions, no fee. We would far rather have it here than see it go to a shelter or be passed to a stranger online.

We cannot refund a rabbit returned months or years later, and we will not pretend otherwise. The offer is about the animal, not the money.

7. What we ask of you

• Indoors. These rabbits are raised in the house and should live in one.
• Space. A pen far larger than a pet shop cage, with real time out of it every day.
• Hay. Unlimited, permanently. It is the food, not the bedding.
• Neutering. Four to six months. For a doe this is not optional given the uterine cancer risk.
• Not as a surprise gift. The person living with the rabbit needs to have chosen it.

8. Breeding and resale

Rabbits from us are sold as pets. If you intend to breed, say so before you buy so we can talk about it honestly rather than find out afterwards.

Please do not resell a rabbit bought from us. If it needs a new home, see section 6.

9. How we communicate

There is no phone number on this site and that is deliberate. Everything goes through the enquiry form so that both of us have a written record of what was agreed, what a rabbit is, and when it is travelling. One person reads them, so replies come from the person who raised your rabbit rather than from a team.

Expect a reply within a day or two. If you have not heard back, check your spam folder before assuming we have ignored you.

10. Payment

Payment in full is due before a rabbit travels or at the point of collection. Deposits, where they apply, come off the balance.

Prices are on every listing and on the price pages: Holland Lop, Mini Lop, Netherland Dwarf and French Lop. What you see is what it costs. There are no handling fees, listing fees or paperwork charges added at the end.